Youtopia - Terms
Who can shop?Anyone that is over 18 or has the permission of their legal guardian.How to shop:1) Choose what you want
:Take your time, choose the items you want, don’t forget to choose colour and size if there are options. Put the items in the shopping cart.2) The shopping cart
:Here you can see your chosen items, you can remove items whenever you like. You can go to the cash register or look around for more and pay later.3) Become a Youtopia customer!We recommend that you register your own Youtopia-account with us. Here’s why:
Payment You can pay with creditcard (VISA/Mastercard). After the purchase has gone through you will receive an e-mail to confirm your order and payment. You also have the possibility of paying through the payment service Paypal.Is it safe to pay with creditcard at Youtopia.se?Yes, it is safe to pay by creditcard at Youtopia.se. We encrypt your cardinformation for your safety.Are there any extra charges when I pay with card?
- You can see the status of your payment.
- You can see the status of your delivery.
You can save your own shoppinglist/favourite items.
- You can comment in a commentfield under each item, get response from us and read other customers comments.
You receive information about the newest trends.
You become a Youtopia VIP and get to take part of the latest offers and the greatest deals.
No, it's free!What about the VAT?
All prices are listed with VAT included. The only thing that will be added is the shipping-fee. Customers outside the European Union are not required to pay tax when shopping on a Swedish website. The Swedish tax amount of 25% will be reducted from the total bill when checking out at the cashier.How much is the shipping-fee?
The shipping-fee per purchase (no matter how many items your purchase contains) is:
Within Sweden 49 SEK.
Within the European Union 79 SEK.
All other countries 99 SEK (around 15 US dollars)
If you shop over the amount of 1000 SEK you will get FREE SHIPPING.
Please note that some countries may charge you for customs when your package arrives to your country. It is the buyers responsibility to cover this cost.
Since Youtopia uses the Swedish postal service as shipping company the responsibility of shipping is divided as follows. Youtopia is responsible for the items up until they have been delievered to the post office. In almost every case the shipping goes perfectly. If something were to happen on the shipping-journey, Youtopia is obligated to do everything possible to try to locate the missing item. If unsuccessful the customer must contact the postal service and together with Youtopia try to solve the problem. No funds in return can be handed out by Youtopia, in these very rare cases.
What currency do you accept?
All our prices are currently shown in Swedish krona (SEK). But we also accept Euro and US dollars. You can see the prices in your chosen currency before checking out.
If you need to see the prices in your own currency this page might be helpful: http://coinmill.com/SEK_calculator.html
According to Swedish law you have the right to return goods within 14 days from the day you received your package when you shop online. This does only apply to items that has not been used, and you have to return everything in the same condition as when you received it, with tags if there was any. Fill in the return form you received with your package and send it back to us.
The shipping cost for returning goods will be at own cost.
Because of hygiene you can't return underwear/bathing suits and jewelry.
If you receive a faulty item, please send us an email to email@example.com and explain what is wrong with it and we will get back to you. We will pay for all shipping costs in case of returning a faulty item!
According to Swedish law (PUL 1998:204) we promise you that all personal information you give us is private and never will be given to a third party.
When will I receive my items after ordering?
Within Sweden it won't take longer than 2-4 business days.
Within Europe it can take up to 10 business days.
To ship to all other countries it can take up to 14 business days.
We can unfortunately not guarantee that your package will arrive in time, but will of course do everything in our power for you to get your items as fast as possible.
What about washing instructions?
Read our washing instructions in the description of each clothing item. Normally we recommend 30 degrees machine wash, and in some cases washing by hand. Do not tumle dry! We are not responsible for clothing being damage while washing.
How big are your clothing sizes?
Most of the clothes on www.youtopia.se is ONE SIZE. This means that there is only one size. The size varies and we have a lot of oversized clothes. In the information box of every product you will find useful information for example if the garment is stretchable. You will also find the measurements there and in some cases our personal styling tips! Please note that all measurements are approxiomate and that a lot of our clothes are stretchable.
You can see how we measure on the bottom of this page.
Are you looking for models for your webshop?
We get a lot of applications from cute girls who want to be models for www.youtopia.se.At the moment we have product models but you are always welcome to send an application to our email: firstname.lastname@example.org. Send a recent picture of yourself. Write something about yourself, why you want to be a model for Youtopia and what makes you special :)
Still have questions? Don't hesitate to write us an email!
email@example.com. We promise to answer as fast as possible :)
All rights reserved Youtopia 2011.